Returns & Refunds Policy

At Compuzonic, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review the following guidelines to ensure a smooth return or exchange process.

Items Eligible for Return or Exchange

You may initiate a return or exchange within 15 days of receiving your item. To qualify:

• The product must be in like-new condition if the box has been opened.
• All original packaging, manuals, and accessories must be included.

Product Condition Requirements

To be eligible for a full return or exchange:

• Unopened items must be returned in their original, sealed packaging.
• Opened items must be in like-new condition, free of physical damage or signs of use.
• All returns must include the original box and packaging.

Return Shipping

• Customers are responsible for return shipping costs on items that are not defective.
• If the item is defective or damaged upon arrival, please contact us immediately for assistance.

Restocking Fee

A 15% restocking fee will apply under the following conditions:

• The original packaging is missing or incomplete.
• The product shows signs of use, wear, or cosmetic damage.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Physically damaged products due to misuse or improper handling.
• Opened software, including Microsoft Windows or any other digital licenses.

How to Initiate a Return

To start a return or exchange, please contact our customer service team with your order number and a brief explanation of the issue. You can also email us at sales@compuzonic.com. We’ll provide detailed instructions and support you through the process.

If you have any questions, feel free to contact us — we’re here to help.