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Compuzonic Policies
Last Updated: June 2025
Terms & Conditions
Welcome to Compuzonic.com, operated by Compuzonic(“we,” “our,” or “us”). By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms & Conditions. If you do not agree, please discontinue use of the website.
1. Use of the Website
By using this website, you acknowledge and agree that:
- You are at least 18 years old or using the site under the supervision of a legal guardian.
- You will not misuse our website, disrupt its functionality, or attempt unauthorized access.
- You will not engage in fraudulent activity, including false orders or chargebacks.
We reserve the right to refuse service, terminate accounts, or cancel orders if misuse is suspected.
2. Product Availability
We strive to keep our inventory updated in real time. If a product becomes unavailable after your order is placed, we will notify you promptly, provide alternatives where possible, and issue a full refund if the order cannot be fulfilled.
3. Pricing & Website Accuracy
While we work hard to ensure accuracy in all listings, errors may occasionally occur. Compuzonic reserves the right to correct inaccuracies, cancel or refuse orders due to pricing or stock errors, and update product descriptions, pricing, and availability at any time without prior notice. If your order is cancelled due to an error, a full refund will be issued.
4. Orders & Payment
When placing an order, you agree that all information provided is accurate and complete, and that you are authorized to use the payment method provided. Full payment must be received before any order is shipped.
We accept PayPal. We may cancel or hold orders for reasons including payment processing issues, suspected fraud, incorrect billing or shipping information, or product availability issues.
For orders paid via PayPal, we may verify that the transaction is eligible under PayPal’s Seller Protection program before processing or shipping.
5. Shipping & Delivery
Shipping is governed by our Shipping Policy below. By placing an order, you acknowledge that processing times and delivery estimates are not guaranteed, we are not responsible for carrier delays or circumstances beyond our control, and shipping restrictions apply to certain provinces and locations.
6. Returns & Refunds
All returns, refunds, and exchanges are governed by our Returns & Refunds Policy below. Standard return window is 15 days. Items must be in like-new or unopened condition. Some items may be subject to a restocking fee. Return shipping is the customer’s responsibility unless the item is defective.
7. Warranty
Warranty coverage varies by product line. Full details, including coverage periods for Gaming PC and Business PC categories, can be found on our Warranty Policy page.
8. Intellectual Property
All content on Compuzonic.com — including product images, descriptions, logos, branding, videos, and digital assets — is owned or licensed by Compuzonic. You may not copy, reproduce, modify, distribute, resell, or use our content commercially without written permission.
9. Privacy & Data Protection
Your privacy is important to us. The collection and use of your personal information is governed by our Privacy Policy below.
10. Limitation of Liability
To the fullest extent permitted by law, Compuzonic is not liable for indirect, incidental, or consequential damages, losses resulting from delays or website downtime, damages caused by misuse or third-party modifications, or loss of data or software issues. Your use of the site and products is at your own risk.
11. Governing Law
These Terms & Conditions are governed by the laws of Ontario, Canada. Any disputes shall be resolved exclusively in the courts of Ontario.
12. Updates to Terms
We may update these Terms & Conditions at any time. Changes take effect once posted on this page. Continued use of the website constitutes acceptance of the updated terms.
Shipping Policy
At Compuzonic, we are committed to delivering your products safely and quickly.
1. Shipping Cost
Shipping is calculated at a flat rate based on product size:
- Small items (accessories, peripherals, components): $20 CAD
- Medium items (small form factor business PCs): $25 CAD
- Large items (desktops, servers, AI/Deep Learning workstations): $50 CAD
Shipping charges are calculated and displayed at checkout based on the products in your order.
2. Order Processing Time & Delivery Estimates
Please allow up to 2 to 4 business days from the date of your order for your item to be shipped. If a product is unavailable, a full refund will be issued within 48 business hours.
3. Carrier Delivery & Liability
Once an order has shipped, delivery is handled by the selected shipping carrier. Compuzonic is not responsible for delays, lost or delayed deliveries, carrier disruptions, weather conditions, customs delays, or other circumstances beyond our control.
Customers are responsible for providing accurate and complete shipping information. Additional costs resulting from incorrect or incomplete shipping information may be charged to the customer.
4. Delays & Additional Expenses
Compuzonic will make reasonable efforts to process and ship orders within the estimated timeframe provided at the time of purchase. However, all shipping and delivery times are estimates only and are not guaranteed.
Compuzonic shall not be responsible or liable for any delay, failure, or interruption in the shipment or delivery of an order when such delay or failure is caused by circumstances beyond our reasonable control, including, but not limited to, carrier delays, transportation issues, weather conditions, natural disasters, customs delays, strikes, supply chain disruptions, or other unforeseen circumstances.
To the fullest extent permitted by applicable law, Compuzonic shall not be liable for any expenses, losses, damages, claims, or additional costs incurred by the customer arising from or related to any shipping or delivery delay, regardless of the cause. This includes, without limitation, expedited shipping charges, replacement purchases, missed appointments, project delays, labor costs, accommodation expenses, lost profits, or any other direct, indirect, incidental, or consequential costs.
Customers are responsible for considering the estimated delivery timeframe when placing an order and should allow sufficient additional time for potential delays. Estimated delivery dates do not constitute a guarantee of delivery by a specific date.
By placing an order, the customer acknowledges and agrees to this limitation of liability.
5. Signature Requirement
A signature is required at the time of delivery for all shipments. Please ensure someone is available to receive and sign for the package at the shipping address provided.
6. Large Item Scheduled Delivery (Over 150 lbs)
Items over 150 lbs will be delivered outside your home to all valid shipping areas. Delivery does not include recycling of old items or assembly of the product.
7. Shipping Restrictions
We currently do not ship to the following locations:
- P.O. Boxes
- Northwest Territories
- Prince Edward Island
- Saskatchewan
- Yukon
8. Pickup Policy
Customers who select pickup are responsible for collecting their order during the designated pickup period and at the location provided by Compuzonic.
Customers should inspect their order at the time of pickup and notify us of any visible damage, missing items, or incorrect products as soon as possible.
If an order is not collected within the designated pickup period, additional storage or handling fees may apply. Compuzonic is not responsible for costs or losses resulting from an order not being picked up on time.
If you have questions about shipping, contact us at sales@compuzonic.com.
Returns & Refunds Policy
At Compuzonic, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Items Eligible for Return or Exchange
You may initiate a return or exchange within 15 days of receiving your item. To qualify:
- The product must be in like-new condition if the box has been opened.
- All original packaging, manuals, and accessories must be included.
- Custom-built systems, including servers and AI/Deep Learning workstations, are not eligible for return — see Section 3a below.
2. Opened Items
Most items can be returned or exchanged even if opened, provided the item is in like-new condition with no signs of use and in its original packaging. Opened software such as Microsoft Windows is non-refundable.
3. Product Condition Requirements
- Unopened items must be returned in their original, sealed packaging.
- Opened items must be in like-new condition, free of physical damage or signs of use.
- All returns must include the original box and packaging.
3a. — Custom-Built Systems (Servers & AI/Deep Learning Workstations)
Servers and AI/Deep Learning systems are custom-configured to each customer’s specifications at time of order. Because these builds are assembled to order and cannot be resold as standard inventory, they are final sale and not eligible for return or exchange, whether opened or unopened.
This exclusion does not affect your rights under warranty — if a custom-built system arrives defective or develops a hardware fault, contact us and it will be handled under the applicable manufacturer/parts warranty rather than the returns policy.
4. Return Shipping
Customers are responsible for return shipping costs on items that are not defective. If an item is defective or arrives damaged, please contact us immediately so we can assist you.
5. Restocking Fee
A restocking fee of up to 10% may apply if the original packaging is missing or incomplete, or if the product shows signs of use, wear, or cosmetic damage.
6. Order Changes & Cancellation
Once an order has shipped, standard return terms outlined above apply. Custom-built systems (servers and AI/Deep Learning workstations) cannot be cancelled once production or configuration has begun — see Section 3a.
Once an order has been processed or shipped, changes or cancellations may not be possible. Customers should contact Compuzonic as soon as possible if they need to make changes to an order.
By placing an order, the customer acknowledges and agrees to the terms of this Shipping & Pickup Policy.
All payments are processed through PayPal only.
7. Purchases made via Paypal Payment Gateway
All payments are processed through PayPal only.
Cancellations requested after the 24-hour window outlined in Section 6 will be treated as a standard return, subject to the terms and any restocking fee outlined in Section 5.
A processing fee of up to 3% may apply to returns and cancellations to cover payment processing charges incurred by Compuzonic. This fee applies in addition to any other applicable conditions outlined in this policy.
8. Non-Returnable Items
- Physically damaged products due to misuse or improper handling.
- Opened software, including Microsoft Windows or any other digital licenses.
9. How to Initiate a Return
Contact our customer service team with your order number and a brief explanation of the issue. Email us at sales@compuzonic.com and we’ll guide you through the process.
Privacy Policy
Last Updated: April 17, 2025
This Privacy Policy describes how Compuzonic collects, uses, and discloses your information when you use our website (compuzonic.com). By using the site, you consent to the practices described here. If you do not consent, please do not use the service.
We may update this Privacy Policy at any time. The revised version will be posted on this page and will be effective 180 days after posting. Please review this page periodically.
Information We Collect
- Name
- Email address
- Mobile number
- Shipping and billing address
- Work address
- Payment information
How We Collect Your Information
- When you fill out a registration or checkout form
- When you interact with our website
- From publicly available sources
How We Use Your Information
- Processing and managing your orders
- Creating and managing user accounts
- Customer support
- Processing payments
- Marketing and promotions
- Targeted advertising
- Gathering customer feedback
- Displaying testimonials
- Enforcing our terms and conditions
- Resolving disputes
- Website protection and security
If we plan to use your information for any other purpose, we will ask for your consent beforehand.
How We Share Your Information
We do not share your personal information with third parties without your consent, except in limited circumstances such as analytics partners. We ensure third parties use the data only for its intended purpose and do not retain it longer than necessary. We may also disclose your information to comply with legal obligations, enforce our policies, or in the event of a business merger or acquisition.
Retention of Your Information
We retain your personal data for 90 days to 2 years after account termination, or as long as necessary for the purposes it was collected. Some information may be retained longer for legal, fraud prevention, or compliance purposes. Anonymous and aggregated data may be retained indefinitely.
Your Rights
Depending on applicable law, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to data processing
- Receive a copy of your data
- Withdraw consent
- File a complaint with a regulatory authority
To exercise these rights, contact us at sales@compuzonic.com. You can also opt out of direct marketing or profiling by writing to us. Please note that refusal to provide required data or withdrawal of consent may affect access to certain services.
Cookies & Tracking
For information on cookies and related technologies, please refer to our Cookie Policy.
Security
We use reasonable security measures to protect your data. However, due to the nature of online transmission, we cannot guarantee absolute security and any data transmission is at your own risk.
Contact
If you have any concerns regarding your data, contact us at sales@compuzonic.com. We will address your concern in accordance with applicable law.